Refund policy

Classroom and Livestream Courses 

Students may request a refund up to 30 days prior to the first class of a Livestream or Classroom course to receive a refund. Livestream and classroom students who do not attend their scheduled classes do not qualify for a refund, however, they may swap to an online, self-paced course (if one exists) at no additional charge.  

 

Online Courses 

Starting from the date of purchase, students have 30 days to request a refund*. If a course is 25% or more complete, it does not qualify for a refund. If the student purchased a package and any course has more than 25% complete, a refund is no longer available for the entire package.

 

Bookstore Items

No returns or refunds on bookstore purchases including books, videos, cd’s, DVD's, calculators, flashcards, etc. All sales are final. If an item is defective, we will gladly exchange it for a new one of the same version within ten (10) days of purchase date.

Bookstore items are sold based on the edition/version available on the purchase date. Publisher and exam reference updates may occur after purchase and may impact what materials are recommended for a future exam date. Since these changes are outside our control and may be announced after an order is fulfilled, edition updates after purchase do not qualify for a refund, return, or free replacement. If you believe you received a defective item, please contact us within the defective exchange window stated above so we can arrange an exchange for the same version.